The following terms and conditions apply in respect of any services, information or materials  provided by Great Australian Doorstep Pty  Ltd (The Great Australian Doorstep) via this website and the Internet (collectively "information").  By accessing this website you agree to these terms and conditions.

This website is for informational purposes only. While we endeavor to ensure the accuracy of all information, we do not represent that the information is correct, complete or up-to-date. The Great Australian Doorstep excludes to the extent lawfully permitted all liability (including for consequential loss) however arising (including due to negligence) that may be incurred in connection with any use of or reliance upon this information.  We exclude all implied conditions and warranties except where to do so would cause any of these provisions to be void.

The Great Australian Doorstep reserves the right to update any information on this website (including these terms and conditions) at any time, without prior notice.

All prices are quoted in Australian.
While we endeavor to ensure that all information  is described and positioned as accurately as possible, all such information is indicative only.

Unless stated otherwise, The Great Australian Doorstep owns or licenses the copyright and all other proprietary rights in information on this website (including text and images).  You may not use any copyrighted information or trade marks appearing on this website without the permission of The Great Australian Doorstep or as permitted by Australian law.

All material included on this website is the copyright of The Great Australian Doorstep Pty Ltd or as otherwise expressly identified.

The material on this website may only be downloaded or otherwise reproduced for your personal use. Any further reproduction or distribution is prohibited.

You are prohibited from communicating to the public any of the images, videos or other recordings on this website without our written consent. Website questions and comments should be directed to info@greataustraliandoorstep.com.

1. GENERAL POLICY

The Great Australian Doorstep respects the privacy of individuals. Generally, The Great Australian Doorstep does not release personal information. However in response to a legal requirement, in the case of an emergency or in exceptional circumstances a General Manager may at his or her discretion authorise the release of the personal information. In other situations the collection, use and disclosure of personal information is governed by The Great Australian Doorstep privacy policy.

Our primary concern is to protect the interests of the children who are our audience and for this reason we monitor visitors to our website. We want to provide a safe and secure environment for you and your children.

The Great Australian Doorstep is concerned about protecting the safety and privacy of young people using our services. We encourage you to participate in your child's online experience.

2. COLLECTION

2.1 Information gathered by this site’s technology - The Great Australian Doorstep may make a record of your visit and log your visit for statistical and business purposes. Such information includes your server address, domain name, IP address, the date and time of your visit, pages accessed, documents downloaded, previous site visited and the type of browser used.

2.2 Email - If you send us an email message we will record your email address. We will only use your email address for the purpose for which it was provided. We will not use your email address for any other purpose (including adding it to any mailing list) without your express approval.

2.3 Information provided to The Great Australian Doorstep - If we require you to complete an electronic form on this site and in doing so it requires you to enter personal information, we will collect that information to allow us to respond to your request. We will not collect personal information that would be unlawful, unnecessary or unrelated to The Great Australian Doorstep activities or business.

3. USE

Personal information that you supply through this site will only be used for the purpose for which you have provided it and to assist us to conduct our business. This may include analysing information obtained on the site to determine the effectiveness of the site and to modify the site to improve the service that it provides.

4. DISCLOSURE

We will not disclose your personal information to a third party except in accordance with this notice and The Great Australian Doorstep privacy policy.

5. TRANSACTION SECURITY

The Great Australian Doorstep has created a secure transaction environment for e-commerce on the internet, with a secure server and encryption (decoding) methods, protecting against misuse, loss or unauthorized access, modification or disclosure.

Importantly, our e-commerce merchant banking facility is the National Australia Bank, providing credit card processing services for The Great Australian Doorstep. This organisation accordingly interacts with our website customers paying by credit card. The Great Australian Doorstep accepts in good faith that this organisation is committed to protecting the privacy of our customers in accordance with agreements The Great Australian Doorstep has in place with this organisation and that its privacy policy adheres to relevant Australian legislation.

6. REFUND & CANCELLATION POLICY

Currently we are not able to give refunds or exchanges if you simply change your mind about a product you have purchased once you receive it from us. If you place an order with us and then change your mind before it has been dispatched to you however, we can offer you a full refund less a cancellation fee, according to the following conditions (if we have already dispatched your order and you then inform us of your wish to cancel your order, this option does not apply):

• If paying by credit card, we will offer a full refund of the order total (including any postage you may have paid when placing your order with us) less a 10% order cancellation fee. This refund will be made directly onto the payment card used to make the purchase.
• If payment has been received by cheque or bank transfer the order cancellation fee is 5% of the order total (including any postage you may have paid when placing your order with us) and will be made by cheque or bank transfer accordingly.
• If the goods you receive from us are faulty however, we offer you either a full refund or exchange.
• In the instance that we are unable to dispatch an order to you within the timeframe stated when placing your order and you then decide to cancel your order as a result, the cancellation fee will not apply.
• In the case of a full refund for faulty goods, the full product purchase price (excluding any postage you may have paid when placing your order with us) will be refunded directly onto the payment card used to make the purchase if the payment was made using a credit card. If payment was made via cheque or bank transfer, the refund will be made by cheque or bank transfer accordingly.
• In the case of an exchange, a replacement product will be sent to you within 28 days of receipt of your faulty product.
• In both instances, you are responsible for the postage cost incurred when returning the faulty product to us, however in the instance of an exchange, we will pay the postage cost when sending the replacement product to you. All products believed to have a fault must be returned to us within 21 days of notifying us of the fault. Upon receipt of the returned product we will assess its condition before authorising a refund or exchange.
• Please note that while we take the utmost care in packaging your product, we are not liable for any breakages or damage that occurs to your product during shipping. If you are requesting an item to be shipped overseas (i.e. outside Australia) it is your responsibility to check with your local customs service if there is any doubt regarding the importation of a particular product to your country of domicile. We do not offer refunds or replacements as a result of local customs seizing your products.
• When returning a faulty product to us, please provide a contact name and phone number/email address we can use to contact you in the event of a query with your product. Please note that at this stage we are only able to contact you by phone if you are within Australia. If you are returning a product from overseas, please provide us with a contact email address to use instead. Please also indicate clearly the reason for returning the product to us, whether you would prefer a full refund or exchange, and include your original tax invoice/receipt.
• In the case of an exchange we will generate a new tax invoice/receipt and return this to you with your original tax invoice/receipt when sending the replacement product to you.
• In the case of a full refund, we will generate a refund invoice/receipt and return this to you by post with your original tax invoice/receipt.
• In some instances it may not be possible to offer you a replacement product if the product is out of stock or discontinued. In this instance you will be entitled to a full refund instead (excluding any postage you may have paid when placing your order with us).